Order
I would like to order.
Would you like a basket from STUDIO SIF? You can. We work with a small stock. Once you have made a choice in the webshop, you will see whether the desired product is in stock. If it is unexpectedly not in stock, the delivery time of the product is 3 weeks. This will also be indicated.
If you want to order from outside the EU you can contact us for the possibilities. At this moment the webshop only operaties inside the EU.
I need help with my order.
We are ready to help you with your order or choice issues. You can contact us via phone or via email every day between 9:00 and 17:30 hours. Outside those hours you can always try but I cannot guarantee that I will be able to pick up the phone or answer immediate questions via mail. Normally we respond quickly.
Can I change or annul an order?
It is not always possible to annul an order. Especially orders that have been made for your specific taste and that have gone into production. Do you really want to change or annul an order, please contact us and we will look at the possibilities.
Will I receive confirmation of my order?
STUDIO SIF will always send a confirmation of an order. If by any chance you did not receive this, please contact us.
I have a special question?
You can reach STUDIO SIF via email or phone. We are daily reachable by phone between 9:00 and 17.30 hours.
My product is not in stock?
All our products are handmade, and we keep low inventories against unnecessary waste. Send us an email for information about stock updates.
PAYMENT
How can I pay?
At STUDIO SIF you can pay in several ways:
You can pay through the various options offered in the Studio Sif webshop.
Can I pay in advance?
Only if it is a custom-made basket. Products from the webshop can only be paid for through the webshop options.
Is the price including shipment costs?
We ship products for free from €125 within the Netherlands. For orders outside the Netherlands, the shipping cost will be mentioned at checkout.
Are all prices including or excluding VAT?
All our mentioned prices are including VAT.
CONTACT
What are the contact details of STUDIO SIF?
Sint Corneliusweg 8
5221 BX Bokhoven (Den Bosch)
Telefoon : 0618544136
Email :info@studiosif.com
Web: www.studiosif.com
Facebook: www.facebook.com/StudioSif/
Instagram: www.instagram.com/studiosif/
COMPLAINTS
I have a complaint?
STUDIO SIF takes complaints seriously and will make every effort to resolve the problem.
Please send us a full and clear description of your complaint in writing by post or email.
We will always acknowledge receipt of your complaint and will reply within 14 days of receipt at the latest.
If a complaint cannot be resolved by mutual agreement, a dispute procedure is in force as described in the general terms and conditions.
My order is faulty, what should I do?
In such a case, please contact STUDIO SIF directly by phone or email. STUDIO SIF will do everything possible to solve the defect or send you a good product as soon as possible. For more information, see also the general conditions.
RETURN SHIPMENT
When can I return my product?
Upon receipt of your product, you have 14 days to return it to us without giving reasons, except baskets made to order that are made to customer specifications (see terms andconditions article).
The return procedure is as follows.
- Please first inform via email which address the product should be returned to, as this may differ from our office address.
- We expect you to return the product and all accessories to us as much as reasonably possible in the original packaging.
- Please stamp sufficiently and send the product.
Please note that Postal Agencies do not always guarantee delivery by letter post, so we advise you to always send a return by parcel or registered mail. The cost of return shipment is borne by the consumer.
- Upon receipt we will check the product for damage etc. We expect you to return the product and all accessories to us as much as reasonably possible in the original packaging.
- Please note that used or damaged items cannot be returned or exchanged.
- If everything is in order, we will refund your purchase price to your
account.
Please note that there are some products for which this general rule does not apply:
- Custom products where the product is manufactured per order according to the consumer's wishes. For more information see the general terms and conditions.
- Products that are clearly personal in nature.
To what address should I send a return shipment?
Before returning a shipment, please contact info@studiosif.com for the correct address to which your product(s) should be returned. This can sometimes differ from our office address!
How quickly will I get my money back?
STUDIO SIF will first check the returned goods for damage etc. We expect you to return the product and all accessories to us as much as reasonably possible in the original packaging.
STUDIO SIF will refund you within 14 days at the latest.
Who pays the return postage?
With a normal return, if there are no defects or damages, you always pay the return postage yourself.
If the delivery is defective or damaged, please contact us first about the method of return. In principle, we pay the postage costs in such cases.
The return procedure is as follows:
Please contact us first about the correct address to which you can send the product.
The costs of return shipment are for the consumer.
SHIPPING AND SHIPPING COSTS
When can I expect my shipment?
If the item is in stock, it will be shipped within 2 to 5 business days. You will receive the track & trace code as soon as your package is sent by STUDIO SIF so that you can also track the shipment yourself via the Internet. If your package is sent by another method, you will receive a message from us.
What are the shipping costs?
For shippingcosts please refer to Shipping Policy
Which shipping method can I use?
STUDIO SIF works with various shipping agencies depending on the shipment address.
Can I pick up my order?
Studio Sif always sends the products ordered via the webshop. For custom made you can come by to pick up if desired, only by appointment.
